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AirHelp was established in December 2012, with Tomasz Pawliszyn credited as its founder.
Answer: False
AirHelp was founded in January 2013 by Henrik Zillmer, not Tomasz Pawliszyn in December 2012.
AirHelp's corporate headquarters is situated in London, United Kingdom.
Answer: False
AirHelp's corporate headquarters is located in Berlin, Germany, not London, United Kingdom.
Henrik Zillmer currently holds the position of Chief Executive Officer (CEO) of AirHelp.
Answer: False
Tomasz Pawliszyn serves as the Chief Executive Officer (CEO) of AirHelp, while Henrik Zillmer is the company's founder.
AirHelp's workforce comprises approximately 200 employees.
Answer: False
AirHelp employs over 400 individuals, not approximately 200.
In March 2014, AirHelp successfully completed the Techstars startup accelerator program.
Answer: False
In March 2014, AirHelp graduated from Y Combinator's Winter Class startup accelerator program, not Techstars.
In August 2016, AirHelp secured $12 million in Series A funding, with notable contributions from Khosla Ventures and Evan Williams.
Answer: True
The source indicates that AirHelp raised $12 million in Series A funding in August 2016, with investments from Khosla Ventures and Evan Williams.
In 2021, AirHelp concluded a $15 million Series B-2 preferred stock round.
Answer: False
In 2021, AirHelp closed a $9 million Series B-2 preferred stock round, not $15 million.
In March 2025, AirHelp obtained a substantial minority investment from Khosla Ventures.
Answer: False
In March 2025, AirHelp secured a significant minority investment from Abry Partners, not Khosla Ventures.
AirHelp commemorated reaching over 5 million AirHelp+ customers in April 2025.
Answer: False
In April 2025, AirHelp celebrated reaching over 10 million AirHelp+ customers, not over 5 million.
Identify the founder of AirHelp and the year of its establishment.
Answer: Henrik Zillmer in 2013
AirHelp was founded by Henrik Zillmer in January 2013.
Specify the location of AirHelp's corporate headquarters.
Answer: Berlin, Germany
AirHelp's corporate headquarters is located in Berlin, Germany.
Based on the provided data, who holds the position of Chief Executive Officer (CEO) at AirHelp?
Answer: Tomasz Pawliszyn
Tomasz Pawliszyn serves as the Chief Executive Officer (CEO) of AirHelp.
What is the approximate number of individuals employed by AirHelp?
Answer: Over 400
AirHelp employs over 400 individuals.
Which notable achievement did AirHelp realize in March 2014?
Answer: Graduated from Y Combinator's Winter Class.
In March 2014, AirHelp successfully graduated from Y Combinator's Winter Class startup accelerator program.
What was the total amount of Series A funding secured by AirHelp in August 2016?
Answer: $12 million
AirHelp raised $12 million in Series A funding in August 2016.
Specify the monetary value of the Series B-2 preferred stock round concluded by AirHelp in 2021.
Answer: $9 million
The value of the Series B-2 preferred stock round AirHelp closed in 2021 was $9 million.
Which substantial investment did AirHelp obtain in March 2025?
Answer: A significant minority investment from Abry Partners.
In March 2025, AirHelp secured a significant minority investment from Abry Partners.
What milestone regarding AirHelp+ customer count did the company commemorate in April 2025?
Answer: Over 10 million
In April 2025, AirHelp celebrated reaching over 10 million AirHelp+ customers.
AirHelp's fundamental mission is to aid airline passengers in securing compensation for flight disruptions, encompassing cancellations, delays, and overbookings.
Answer: True
The source explicitly states that AirHelp's core business is to assist airline passengers in seeking compensation for flight disruptions, including cancellations, delays, or overbookings.
AirHelp+ is presented as a one-time service for flight disruptions, having been launched in January 2017.
Answer: False
AirHelp+ is an annual membership program, not a one-time service, and was launched in January 2017.
In September 2020, the AirHelp+ Complete plan introduced a new benefit: access to airport lounges for instances of flight delays.
Answer: True
The source indicates that in September 2020, the AirHelp+ Complete plan began offering access to airport lounges for flight delays.
AirHelp augmented its customer support services in August 2021 through the introduction of 24/7 live chat assistance.
Answer: True
The source confirms that AirHelp enhanced its customer support services in August 2021 by offering 24/7 live chat assistance.
AirPayout, AirHelp's initial insurance product, provides an additional €50 disbursed within hours of a flight disruption.
Answer: False
AirPayout, AirHelp's first insurance product, offers an extra €100 paid within hours of a flight problem, not €50.
AirLuggage, a travel insurance product, provides €100 in compensation for lost or delayed baggage.
Answer: True
The source states that AirLuggage, a travel insurance product, offers €100 compensation for lost or delayed baggage.
In April 2024, AirHelp unveiled two new membership tiers for AirHelp+: Basic and Premium.
Answer: False
In April 2024, AirHelp introduced two new membership tiers for AirHelp+: Smart and Pro, not Basic and Premium.
AirHelp imposes a nominal upfront fee for its preliminary assessment of compensation eligibility.
Answer: False
AirHelp's initial assessment to determine a traveler's eligibility for compensation is provided free of charge.
AirHelp adheres to a 'no win, no fee' operational model, implying that passengers incur charges solely upon the successful resolution of their claim.
Answer: True
The source explicitly states that AirHelp operates on a 'no win, no fee' basis, meaning passengers only pay if their claim is successful.
What constitutes the fundamental objective of AirHelp's online service?
Answer: To assist airline passengers in seeking compensation for flight disruptions.
AirHelp's primary objective is to assist airline passengers in seeking compensation for flight disruptions such as cancellations, delays, or overbookings.
Which new feature was incorporated into the AirHelp+ Complete plan in September 2020?
Answer: Access to airport lounges in cases of flight delays.
In September 2020, access to airport lounges in cases of flight delays was added to the AirHelp+ Complete plan.
Which enhancement was implemented in AirHelp's customer support services in August 2021?
Answer: Expanded its customer support to offer 24/7 live chat assistance.
In August 2021, AirHelp expanded its customer support services to offer 24/7 live chat assistance.
Define AirPayout, an offering introduced by AirHelp in August 2022.
Answer: An insurance product providing an extra €100 for flight problems.
AirPayout, launched by AirHelp in August 2022, is an insurance product providing an extra €100 for flight problems.
Which new membership tiers for AirHelp+ were launched in April 2024?
Answer: Smart and Pro
In April 2024, AirHelp introduced two new membership tiers for AirHelp+: Smart and Pro.
What is the fee associated with AirHelp's preliminary assessment to ascertain a traveler's eligibility for compensation?
Answer: It is provided free of charge.
AirHelp's initial assessment to determine a traveler's eligibility for compensation is provided free of charge.
Specify the condition under which AirHelp levies a charge for its services.
Answer: Only if the company is successful in obtaining compensation.
AirHelp operates on a 'no win, no fee' basis, meaning it charges a fee only if it is successful in obtaining compensation for the passenger.
Among the listed options, which is NOT identified as a primary benefit for members of the AirHelp+ annual membership program?
Answer: Guaranteed upgrade to business class on all flights.
The key benefits for AirHelp+ members include no fees on successful claims, 24/7 live chat support, AirPayout insurance, and AirLuggage insurance. Guaranteed upgrade to business class is not listed as a benefit.
The principal European regulation employed by AirHelp for processing passenger compensation claims is European Regulation No 261/2004.
Answer: True
The source confirms that AirHelp primarily utilizes European Regulation No 261/2004 to pursue compensation for passengers in Europe.
In January 2018, AirHelp co-founded APRA, an organization dedicated to advancing airline technology.
Answer: False
AirHelp co-founded APRA (Association of Passenger Rights Advocates) in January 2018, an organization focused on advancing passenger rights globally, not airline technology.
During the COVID-19 pandemic in 2020, AirHelp predominantly advocated for flight vouchers rather than cash refunds for canceled flights.
Answer: False
During the COVID-19 pandemic in 2020, AirHelp specifically advocated for cash refunds for canceled flights, not flight vouchers.
AirHelp achieved a landmark victory at the European Court of Justice in March 2021, confirming compensation rights for disruptions stemming from air traffic control strikes.
Answer: False
AirHelp's landmark victory at the European Court of Justice in March 2021 affirmed compensation rights for disruptions caused by airline staff strikes, not air traffic control strikes.
AirHelp released its inaugural Air Passenger Rights Guide in May 2022.
Answer: True
The source states that AirHelp published its first Air Passenger Rights Guide in May 2022.
Should an airline decline to settle a claim out-of-court, AirHelp's policy is to discontinue the claim.
Answer: False
If an airline refuses to settle a claim out-of-court, AirHelp, in collaboration with its lawyers, can initiate legal action, rather than dropping the claim.
Which European regulation is principally employed by AirHelp for the management of passenger compensation claims?
Answer: European Regulation No 261/2004
AirHelp primarily utilizes European Regulation No 261/2004 for passenger compensation claims.
Which organization was co-founded by AirHelp in January 2018?
Answer: The Association of Passenger Rights Advocates (APRA)
In January 2018, AirHelp co-founded the Association of Passenger Rights Advocates (APRA).
During the global COVID-19 pandemic in 2020, what specific advocacy position did AirHelp adopt regarding passenger rights?
Answer: Cash refunds for canceled flights.
During the global COVID-19 pandemic in 2020, AirHelp specifically advocated for cash refunds for canceled flights.
What specific issue was addressed in AirHelp's landmark victory at the European Court of Justice in March 2021?
Answer: Passengers' right to compensation for disruptions caused by airline staff strikes.
AirHelp's landmark victory at the European Court of Justice in March 2021 affirmed passengers' right to compensation for disruptions caused by airline staff strikes.
Among the following, which is NOT a local air passenger rights regulation employed by AirHelp as a supplement to European Regulation (EC) No. 261/2004?
Answer: The Warsaw Convention in the US
The source lists UK261, ANAC 400, the Montreal Convention, Turkey SHY Passenger, and Saudi Arabia PRPR as local air passenger rights regulations utilized by AirHelp. The Warsaw Convention is not mentioned in this context.
What course of action does AirHelp pursue if an airline declines to resolve a claim through an out-of-court settlement?
Answer: They initiate legal action in collaboration with their lawyers.
If an airline refuses to settle a claim out-of-court, AirHelp, in collaboration with its lawyers, can initiate legal action.
Herman, AirHelp's AI-powered legal assistant, was unveiled in March 2017 with the objective of streamlining compensation claims.
Answer: True
The source confirms that Herman, the world's first AI-powered legal assistant, was introduced by AirHelp in March 2017 to streamline compensation claims.
The AirHelp Flight & Claim Tracker mobile application was launched in May 2025.
Answer: True
The source indicates that the AirHelp Flight & Claim Tracker mobile application was released in May 2025.
AirHelp's technological framework validates claims through the manual review of documents submitted by passengers.
Answer: False
AirHelp's technology substantiates claims by compiling information from multiple databases, not by manually reviewing passenger-submitted documents.
AirHelp employs Artificial Intelligence (AI) to contest airline rejections, particularly those citing weather conditions, by mandating airlines to provide substantiating proof.
Answer: True
The source confirms that AirHelp uses Artificial Intelligence (AI) to challenge airline rejections, especially when weather conditions are cited, by requiring proof from airlines.
Define 'Herman,' as introduced by AirHelp in March 2017.
Answer: The world's first AI-powered legal assistant.
Herman, introduced by AirHelp in March 2017, is the world's first AI-powered legal assistant.
Identify the mobile application launched by AirHelp in May 2025.
Answer: AirHelp Flight & Claim Tracker
The mobile application AirHelp released in May 2025 is named the AirHelp Flight & Claim Tracker.
By what primary mechanism does AirHelp's technology validate claims against airlines?
Answer: By compiling information from multiple databases.
AirHelp's technology primarily substantiates claims against airlines by compiling information from multiple databases.
What is the principal function of Artificial Intelligence (AI) within AirHelp's strategy for contesting airline claim rejections?
Answer: To check passenger eligibility against airline rejection reasons and require proof.
The primary role of Artificial Intelligence (AI) in AirHelp's process for countering airline rejections is to check passenger eligibility against airline rejection reasons and require proof.
Among AirHelp's specialized bots, which one is tasked with the review of all initial claims?
Answer: AgA
AgA is the bot responsible for reviewing all initial claims at AirHelp.
AirHelp was awarded the Spark Award for innovation at the inaugural Collision Conference in May 2014.
Answer: True
The source confirms that AirHelp won the Spark Award for innovation at the inaugural Collision Conference in May 2014.
The inaugural edition of the AirHelp Score was published in October 2016.
Answer: False
The first edition of the AirHelp Score was released in October 2015, not October 2016.
AirHelp was honored with the Deutsche Kunden Award for exceptional price/performance in 2024.
Answer: True
The source indicates that AirHelp received the Deutsche Kunden Award for outstanding price/performance in 2024.
AirHelp was designated the Best Flight Compensation Service Provider by the Spanish Business Awards in 2025.
Answer: True
The source confirms that AirHelp was named the Best Flight Compensation Service Provider by the Spanish Business Awards in 2025.
AirHelp has consistently published annual global reports detailing airport and airline rankings since 2015.
Answer: True
The source states that AirHelp has produced global reports of airport and airline rankings annually since 2015.
Within AirHelp's global reports, service quality constitutes 60% of an airport's overall ranking score.
Answer: False
In AirHelp's global reports, on-time performance accounts for 60% of an airport's ranking score, while service quality contributes 20%.
AirHelp's methodology for ranking airlines involves three equally weighted criteria: on-time performance, service quality, and claim processing.
Answer: True
The source confirms that AirHelp ranks airlines based on three equally weighted criteria: on-time performance, service quality, and claim processing.
At the inaugural Collision Conference in May 2014, which award was conferred upon AirHelp?
Answer: The Spark Award for innovation
AirHelp won the Spark Award for innovation at the inaugural Collision Conference in May 2014.
In what month and year did AirHelp initially publish its AirHelp Score?
Answer: October 2015
AirHelp first released its AirHelp Score in October 2015.
In 2024, AirHelp was honored with which German award for its exceptional price/performance?
Answer: Deutsche Kunden Award
AirHelp received the Deutsche Kunden Award for outstanding price/performance in 2024.
From what year has AirHelp consistently generated global reports detailing airport and airline rankings?
Answer: 2015
AirHelp has produced global reports of airport and airline rankings annually since 2015.
Within AirHelp's global reports, which specific criterion contributes the largest proportion (60%) to an airport's overall ranking score?
Answer: On-time performance
In AirHelp's global reports, on-time performance accounts for 60% of an airport's ranking score.
Identify the three equally weighted criteria employed by AirHelp for ranking airlines in its global reports.
Answer: On-time performance, service quality, and claim processing.
AirHelp ranks airlines based on three equally weighted criteria: on-time performance, service quality, and claim processing.
Among the options provided, which is NOT a data source utilized by AirHelp for compiling its airport and airline ranking reports?
Answer: Direct audits of airline financial records
AirHelp uses its internal databases, information from commercial vendors, and insights gathered from passenger surveys. Direct audits of airline financial records are not listed as a data source.
Since 2020, AirHelp has broadened its service portfolio to encompass support for passengers in the US, Canada, Brazil, Turkey, and Asia.
Answer: True
The provided information indicates that AirHelp expanded its service offerings beyond Europe to include the US, Canada, Brazil, Turkey, and Asia starting in 2020.
AirHelp extended its operations into Brazil in July 2019, providing assistance to passengers under the nation's ANAC 400 regulation.
Answer: True
The source states that AirHelp expanded its operations into Brazil in July 2019, assisting passengers under the country's ANAC 400 regulation.
In July 2023, AirHelp commenced providing assistance to passengers under Turkey's SHY Passenger regulation.
Answer: True
The source confirms that in July 2023, AirHelp began assisting passengers under Turkey's SHY Passenger regulation.
In November 2023, AirHelp collaborated with the World Wildlife Fund to plant trees in proportion to disrupted flights.
Answer: False
In November 2023, AirHelp partnered with One Tree Planted, an environmental non-profit, to plant trees for disrupted flights, not the World Wildlife Fund.
AirHelp commenced supporting passengers under Saudi Arabia's air passenger rights regulation in June 2024.
Answer: True
The source confirms that AirHelp began supporting passengers under Saudi Arabia's air passenger rights regulation in June 2024.
Which specific national regulation governs AirHelp's assistance to passengers in Brazil?
Answer: ANAC 400
AirHelp assists passengers in Brazil under the country's ANAC 400 regulation.
Identify the specific month and year when AirHelp commenced providing assistance to passengers under Turkey's SHY Passenger regulation.
Answer: July 2023
AirHelp began assisting passengers under Turkey's SHY Passenger regulation in July 2023.
Which environmental initiative did AirHelp engage in a partnership with during November 2023?
Answer: One Tree Planted
In November 2023, AirHelp partnered with One Tree Planted, an environmental non-profit organization.
In June 2024, AirHelp extended its passenger support services to encompass the air passenger rights regulation of which nation?
Answer: Saudi Arabia
In June 2024, AirHelp began supporting passengers under Saudi Arabia's air passenger rights regulation.