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National Express West Midlands: History and Operations

At a Glance

Title: National Express West Midlands: History and Operations

Total Categories: 5

Category Stats

  • Company Origins and Early History (1986-1995): 11 flashcards, 23 questions
  • Corporate Identity and Branding Evolution (1995-2008): 6 flashcards, 12 questions
  • Modern Operations and Fleet Development (2008-Present): 21 flashcards, 39 questions
  • Strategic Services and Future Initiatives: 8 flashcards, 14 questions
  • Ownership and Governance: 3 flashcards, 4 questions

Total Stats

  • Total Flashcards: 49
  • True/False Questions: 48
  • Multiple Choice Questions: 44
  • Total Questions: 92

Instructions

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Welcome to Your Curriculum Command Center

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The Core Concept: What is a "Kit"?

Think of a Kit as your all-in-one digital lesson plan. It's a single, portable file that contains every piece of content for a topic: your subject categories, a central image, all your flashcards, and all your questions. The true power of the Studio is speed—once a kit is made (or you import one), you are just minutes away from printing an entire set of coursework.

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Step 1: Laying the Foundation (The Authoring Tools)

This is where you build the core knowledge of your Kit. Use the left-side navigation panel to switch between these powerful authoring modules.

⚙️ Kit Manager: Your Kit's Identity

This is the high-level control panel for your project.

  • Kit Name: Give your Kit a clear title. This will appear on all your printed materials.
  • Master Image: Upload a custom cover image for your Kit. This is essential for giving your content a professional visual identity, and it's used as the main graphic when you export your Kit as an interactive game.
  • Topics: Create the structure for your lesson. Add topics like "Chapter 1," "Vocabulary," or "Key Formulas." All flashcards and questions will be organized under these topics.

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Flashcards are the fundamental concepts of your Kit. Create them here to define terms, list facts, or pose simple questions.

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  • Step 1: Select a question from the list on the left.
  • Step 2: In the right panel, click on every flashcard that contains a concept required to answer that question. They will turn green, indicating a successful link.
  • The Payoff: When you generate a Smart Study Guide, these linked flashcards will automatically appear under each question as "Related Concepts."

Step 2: The Magic (The Generator Suite)

You've built your content. Now, with a few clicks, turn it into a full suite of professional, ready-to-use materials. What used to take hours of formatting and copying-and-pasting can now be done in seconds.

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Study Guide: National Express West Midlands: History and Operations

Study Guide: National Express West Midlands: History and Operations

Company Origins and Early History (1986-1995)

NXWM was founded in August 1996, shortly after the deregulation of bus services in Great Britain.

Answer: False

The source indicates West Midlands Travel (WMT), the predecessor to NXWM, was founded in August 1986, not August 1996. Deregulation of bus services in Great Britain occurred around this period.

Related Concepts:

  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.
  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.

West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE).

Answer: True

West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE).

Related Concepts:

  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.

The Transport Act 1985 caused the West Midlands Passenger Transport Executive (PTE) to become the sole bus operator in the region.

Answer: False

The Transport Act 1985 led to the West Midlands Passenger Transport Executive (PTE) ceasing to be a bus operator, not becoming the sole operator.

Related Concepts:

  • What was the impact of the Transport Act 1985 on the West Midlands Passenger Transport Executive?: The Transport Act 1985 led to the West Midlands Passenger Transport Executive (PTE) ceasing to be a bus operator. However, the Passenger Transport Authority and its successor, Transport for West Midlands, retained a coordinating role, including tendering bus services and funding concessions and infrastructure.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.

The "London Liner" was a service jointly operated by WMT and London Regional Transport (LRT) between London and Birmingham.

Answer: True

The "London Liner" was a service jointly operated by WMT's Central Coachways subsidiary and London Regional Transport (LRT) between London and Birmingham.

Related Concepts:

  • What was the "London Liner" service, and how did WMT become its sole operator?: The "London Liner" was an express coach service between London and Birmingham, jointly operated by WMT's Central Coachways subsidiary. When LRT withdrew its participation in March 1987, Central Coachways continued to run the service as its sole operator.

Following deregulation in October 1988, West Midlands Travel reported a profit of approximately £5 million and retained 97% of its network.

Answer: False

Following deregulation in October 1988, West Midlands Travel reported a profit of over £17.6 million and retained 97% of its network, not £5 million.

Related Concepts:

  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.

By 1989, deregulation resulted in a 10% increase in passenger numbers for West Midlands Travel.

Answer: False

By 1989, deregulation resulted in a 10% drop in passenger numbers for West Midlands Travel, not an increase.

Related Concepts:

  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.

Plans for a management buyout of West Midlands Travel were initiated due to pressure from the central government regarding potential company splitting and funding loss for the Midland Metro project.

Answer: True

Plans for a management buyout were initiated due to government pressure regarding potential company splitting and loss of funding for the Midland Metro project.

Related Concepts:

  • What external pressures led to plans for a management buyout of West Midlands Travel?: Plans for a management buyout through an Employee Share Ownership Plan (ESOP) were initiated in response to pressure from the central government. This pressure included a threat to split the company under Section 61 of the Transport Act 1985 and the potential loss of government funding for the Midland Metro project if the company was not sold.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.
  • What was the outcome of Brian Souter's bid to buy WMT?: Brian Souter, the owner of Stagecoach Group, made a bid of £85 million to buy West Midlands Travel. However, this bid was rejected by the West Midlands Passenger Transport Authority (WMPTA).

Brian Souter's bid of £85 million to buy West Midlands Travel was accepted by the West Midlands Passenger Transport Authority (WMPTA).

Answer: False

Brian Souter's bid of £85 million to buy West Midlands Travel was rejected by the West Midlands Passenger Transport Authority (WMPTA), not accepted.

Related Concepts:

  • What was the outcome of Brian Souter's bid to buy WMT?: Brian Souter, the owner of Stagecoach Group, made a bid of £85 million to buy West Midlands Travel. However, this bid was rejected by the West Midlands Passenger Transport Authority (WMPTA).

West Midlands Travel was sold to its management and employees for £70 million in December 1991.

Answer: True

West Midlands Travel was sold to its management and employees for £70 million in December 1991.

Related Concepts:

  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.

During its employee ownership, WMT acquired Merry Hill Motors and Your Bus, but not Metrowest Omnibus.

Answer: False

During its employee ownership, WMT acquired Merry Hill Motors, Your Bus, and Metrowest Omnibus.

Related Concepts:

  • Which companies did WMT acquire during its employee ownership period?: During its employee ownership, WMT acquired Merry Hill Motors (a minibus operator), Your Bus (which it later acquired outright), and Metrowest Omnibus of Dudley. These were later rebranded or absorbed into the main Travel West Midlands operation.

In 1994, West Midlands Travel expanded its operations outside its usual area by purchasing County Bus & Coach and Sampson Coaches from the Lynton Group.

Answer: True

In 1994, West Midlands Travel expanded its operations outside its usual area by purchasing County Bus & Coach and Sampson Coaches from the Lynton Group.

Related Concepts:

  • What were West Midlands Travel's first out-of-area acquisitions in 1994?: In 1994, West Midlands Travel made its first acquisitions outside its usual operating area by purchasing Westlink from its employee owners and two Essex-based companies, County Bus & Coach and Sampson Coaches, from the Lynton Group.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.

West Midlands Travel (WMT) was formed just before the deregulation of bus services in Great Britain.

Answer: True

West Midlands Travel (WMT) was formed in August 1986, which was just before the deregulation of bus services in Great Britain.

Related Concepts:

  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.

In which month and year was National Express West Midlands founded?

Answer: August 1986

National Express West Midlands, through its predecessor West Midlands Travel (WMT), was founded in August 1986, not August 1996.

Related Concepts:

  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.

What was the original name of the company that West Midlands Travel (WMT) was formed from in August 1986?

Answer: West Midlands Passenger Transport Executive (PTE)

West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE).

Related Concepts:

  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

How did the Transport Act 1985 affect the West Midlands Passenger Transport Executive (PTE)?

Answer: It caused the PTE to cease being a bus operator.

The Transport Act 1985 mandated that the West Midlands Passenger Transport Executive (PTE) cease its role as a direct bus operator.

Related Concepts:

  • What was the impact of the Transport Act 1985 on the West Midlands Passenger Transport Executive?: The Transport Act 1985 led to the West Midlands Passenger Transport Executive (PTE) ceasing to be a bus operator. However, the Passenger Transport Authority and its successor, Transport for West Midlands, retained a coordinating role, including tendering bus services and funding concessions and infrastructure.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.

What happened to the 'London Liner' service after London Regional Transport (LRT) withdrew its participation?

Answer: WMT's Central Coachways subsidiary continued operating it alone.

After London Regional Transport (LRT) withdrew its participation in the 'London Liner' service, WMT's Central Coachways subsidiary continued to operate it independently.

Related Concepts:

  • What was the "London Liner" service, and how did WMT become its sole operator?: The "London Liner" was an express coach service between London and Birmingham, jointly operated by WMT's Central Coachways subsidiary. When LRT withdrew its participation in March 1987, Central Coachways continued to run the service as its sole operator.

Following 18 months of deregulation, what financial success did West Midlands Travel report in October 1988?

Answer: A profit of £17.6 million and retention of 97% of its network.

Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million and retained 97% of its network.

Related Concepts:

  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.

What negative impact did deregulation have on West Midlands Travel by 1989?

Answer: A 10% drop in passenger numbers, leading to fare increases.

By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, resulting in fare increases and network adjustments.

Related Concepts:

  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.

Which of the following was a reason for the initiation of management buyout plans for West Midlands Travel?

Answer: Pressure from the central government threatening to split the company.

Pressure from the central government, including threats to split the company and potential loss of funding for the Midland Metro project, prompted the initiation of management buyout plans.

Related Concepts:

  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.
  • What external pressures led to plans for a management buyout of West Midlands Travel?: Plans for a management buyout through an Employee Share Ownership Plan (ESOP) were initiated in response to pressure from the central government. This pressure included a threat to split the company under Section 61 of the Transport Act 1985 and the potential loss of government funding for the Midland Metro project if the company was not sold.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.

What was the outcome of Brian Souter's £85 million bid for West Midlands Travel?

Answer: The bid was rejected by the West Midlands Passenger Transport Authority.

Brian Souter's £85 million bid to purchase West Midlands Travel was rejected by the West Midlands Passenger Transport Authority (WMPTA).

Related Concepts:

  • What was the outcome of Brian Souter's bid to buy WMT?: Brian Souter, the owner of Stagecoach Group, made a bid of £85 million to buy West Midlands Travel. However, this bid was rejected by the West Midlands Passenger Transport Authority (WMPTA).
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

How much did West Midlands Travel sell for to its management and employees in December 1991?

Answer: £70 million

West Midlands Travel was sold to its management and employees for £70 million in December 1991.

Related Concepts:

  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.
  • What was the financial impact on employee shareholders when WMT was sold to National Express Group?: When West Midlands Travel was sold to National Express Group in March 1995 for £85 million, over 5,000 employee shareholders received windfall gains averaging approximately £30,000.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.

What was the financial outcome for West Midlands Travel in October 1988, 18 months after deregulation?

Answer: A profit of £17.6 million

In October 1988, approximately 18 months after deregulation, West Midlands Travel reported a profit of £17.6 million.

Related Concepts:

  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

What was the approximate profit reported by West Midlands Travel in October 1988?

Answer: £17.6 million

In October 1988, approximately 18 months after deregulation, West Midlands Travel reported a profit of £17.6 million.

Related Concepts:

  • What was the financial outcome for WMT in October 1988 following deregulation?: Following 18 months of deregulation, West Midlands Travel reported a profit of over £17.6 million. The company also managed to retain 97% of its pre-deregulation bus network.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

Corporate Identity and Branding Evolution (1995-2008)

In 1988, West Midlands Travel introduced a new livery of green and yellow for its bus fleet.

Answer: False

In 1988, West Midlands Travel introduced a new livery of silver, blue, and red, not green and yellow.

Related Concepts:

  • What rebranding initiatives did West Midlands Travel implement in 1988?: In 1988, West Midlands Travel undertook a significant rebranding campaign. This included introducing a new livery of silver, blue, and red for its bus fleet, new uniforms for staff, and the purchase of 150 new MCW Metrobus double-decker buses.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.

In 1994, West Midlands Travel rebranded its fleetnames to "National Express Buses" as part of a strategy for a potential stock exchange flotation.

Answer: False

In 1994, West Midlands Travel rebranded its fleetnames to "WM Buses" as part of a strategy for a potential stock exchange flotation, not "National Express Buses".

Related Concepts:

  • How did WMT's fleet branding change in 1994, and what was the strategic intent?: In 1994, West Midlands Travel rebranded its fleetnames to "WM Buses," often combined with the name of the specific depot (e.g., WM Buses Acocks Green). This change was part of a strategy by senior management to use the "West Midlands Travel" name as a holding company in anticipation of a potential flotation on the London Stock Exchange.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • What were the key branding changes and logo evolutions for the company from its formation in 1986 to 2015?: The company's branding evolved significantly from its formation as West Midlands Travel in 1986. It used a logo from 1986 to 1996, then rebranded to Travel West Midlands with a new logo from 1996 to 2008, and subsequently adopted the National Express West Midlands name and a new livery in 2008, which continued until 2015 with further livery updates.

National Express Group acquired West Midlands Travel from employee ownership in March 1995 for £85 million.

Answer: True

National Express Group acquired West Midlands Travel from employee ownership in March 1995 for £85 million.

Related Concepts:

  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • What was the financial impact on employee shareholders when WMT was sold to National Express Group?: When West Midlands Travel was sold to National Express Group in March 1995 for £85 million, over 5,000 employee shareholders received windfall gains averaging approximately £30,000.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.

Employee shareholders received average windfall gains of approximately £10,000 when WMT was sold to National Express Group.

Answer: False

Employee shareholders received average windfall gains of approximately £30,000 when WMT was sold to National Express Group, not £10,000.

Related Concepts:

  • What was the financial impact on employee shareholders when WMT was sold to National Express Group?: When West Midlands Travel was sold to National Express Group in March 1995 for £85 million, over 5,000 employee shareholders received windfall gains averaging approximately £30,000.

Travel West Midlands was rebranded to National Express West Midlands in February 2008.

Answer: True

Travel West Midlands was rebranded to National Express West Midlands in February 2008.

Related Concepts:

  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.
  • What were the key branding changes and logo evolutions for the company from its formation in 1986 to 2015?: The company's branding evolved significantly from its formation as West Midlands Travel in 1986. It used a logo from 1986 to 1996, then rebranded to Travel West Midlands with a new logo from 1996 to 2008, and subsequently adopted the National Express West Midlands name and a new livery in 2008, which continued until 2015 with further livery updates.
  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.

The company's branding evolved from "Travel West Midlands" to "National Express West Midlands" in 2008.

Answer: True

The company's branding evolved from "Travel West Midlands" to "National Express West Midlands" in 2008.

Related Concepts:

  • What were the key branding changes and logo evolutions for the company from its formation in 1986 to 2015?: The company's branding evolved significantly from its formation as West Midlands Travel in 1986. It used a logo from 1986 to 1996, then rebranded to Travel West Midlands with a new logo from 1996 to 2008, and subsequently adopted the National Express West Midlands name and a new livery in 2008, which continued until 2015 with further livery updates.
  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.

What was the primary colour scheme introduced in the 1988 rebranding of West Midlands Travel?

Answer: Silver, blue, and red

The 1988 rebranding of West Midlands Travel introduced a new livery featuring silver, blue, and red.

Related Concepts:

  • What rebranding initiatives did West Midlands Travel implement in 1988?: In 1988, West Midlands Travel undertook a significant rebranding campaign. This included introducing a new livery of silver, blue, and red for its bus fleet, new uniforms for staff, and the purchase of 150 new MCW Metrobus double-decker buses.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.

What was the strategic intent behind rebranding the fleetnames to "WM Buses" in 1994?

Answer: To prepare for a potential flotation on the London Stock Exchange.

The rebranding to 'WM Buses' in 1994 was part of a strategy to prepare for a potential flotation on the London Stock Exchange.

Related Concepts:

  • How did WMT's fleet branding change in 1994, and what was the strategic intent?: In 1994, West Midlands Travel rebranded its fleetnames to "WM Buses," often combined with the name of the specific depot (e.g., WM Buses Acocks Green). This change was part of a strategy by senior management to use the "West Midlands Travel" name as a holding company in anticipation of a potential flotation on the London Stock Exchange.

When National Express Group acquired West Midlands Travel in March 1995, what was the approximate average financial gain for employee shareholders?

Answer: £30,000

When National Express Group acquired West Midlands Travel in March 1995, employee shareholders received average windfall gains of approximately £30,000.

Related Concepts:

  • What was the financial impact on employee shareholders when WMT was sold to National Express Group?: When West Midlands Travel was sold to National Express Group in March 1995 for £85 million, over 5,000 employee shareholders received windfall gains averaging approximately £30,000.
  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

Which entity did National Express Group acquire West Midlands Travel from in March 1995?

Answer: Employee ownership

National Express Group acquired West Midlands Travel from employee ownership in March 1995.

Related Concepts:

  • When did National Express Group acquire West Midlands Travel?: National Express Group purchased West Midlands Travel from employee ownership in March 1995.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.

Which of the following was a rebranding initiative undertaken by West Midlands Travel in 1988?

Answer: Introduction of a new silver, blue, and red livery.

A key rebranding initiative in 1988 for West Midlands Travel was the introduction of a new silver, blue, and red livery.

Related Concepts:

  • What rebranding initiatives did West Midlands Travel implement in 1988?: In 1988, West Midlands Travel undertook a significant rebranding campaign. This included introducing a new livery of silver, blue, and red for its bus fleet, new uniforms for staff, and the purchase of 150 new MCW Metrobus double-decker buses.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.

When was Travel West Midlands rebranded to National Express West Midlands?

Answer: February 2008

Travel West Midlands was rebranded to National Express West Midlands in February 2008.

Related Concepts:

  • What were the key branding changes and logo evolutions for the company from its formation in 1986 to 2015?: The company's branding evolved significantly from its formation as West Midlands Travel in 1986. It used a logo from 1986 to 1996, then rebranded to Travel West Midlands with a new logo from 1996 to 2008, and subsequently adopted the National Express West Midlands name and a new livery in 2008, which continued until 2015 with further livery updates.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.
  • When was Travel West Midlands rebranded to National Express West Midlands?: Travel West Midlands was rebranded to National Express West Midlands in February 2008. This change was part of a broader rebranding initiative for all National Express subsidiaries and included the adoption of a new red and white livery.

Modern Operations and Fleet Development (2008-Present)

The headquarters of National Express West Midlands is located in Manchester.

Answer: False

The headquarters of National Express West Midlands is located in Digbeth, Birmingham, not Manchester.

Related Concepts:

  • Where is the headquarters of National Express West Midlands located?: The headquarters of National Express West Midlands is located in Digbeth, Birmingham, England.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.

National Express West Midlands primarily operates services within the North West region of England.

Answer: False

National Express West Midlands primarily operates services within the West Midlands region of England, not the North West region.

Related Concepts:

  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • Where is the headquarters of National Express West Midlands located?: The headquarters of National Express West Midlands is located in Digbeth, Birmingham, England.

As of June 2024, National Express West Midlands operates a fleet of approximately 1,000 buses and coaches.

Answer: False

As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches, not approximately 1,000.

Related Concepts:

  • How many buses does National Express West Midlands operate?: As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.
  • As of June 2024, how many garages does NXWM operate, and what are their locations?: As of June 2024, National Express West Midlands operates from eight garages located in Acocks Green, Birmingham Central (Digbeth), Perry Barr, Yardley Wood, Pensnett, Walsall, West Bromwich, and Wolverhampton.

In November 1992, the Vehicle Inspectorate found significant maintenance issues with over 150 of West Midlands Travel's fleet vehicles.

Answer: False

In November 1992, the Vehicle Inspectorate found significant maintenance issues with 108 vehicles, not over 150, and 66 were prohibited from service.

Related Concepts:

  • What significant maintenance issues were found in WMT's fleet in 1992?: In November 1992, the Vehicle Inspectorate found that 108 of West Midlands Travel's fleet vehicles were poorly maintained. Issues included faulty brakes, broken lights, damaged passenger seating, and oil leaks, leading to 66 vehicles being immediately prohibited from service and 42 marked for repair.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.
  • For how much was West Midlands Travel sold to its employees and management in 1991?: West Midlands Travel was sold to its management and employees for £70 million in December 1991, following the approval of their Employee Share Ownership Plan (ESOP) offer.

National Express West Midlands achieved its goal of having a fully low-floor bus fleet by July 2010.

Answer: True

National Express West Midlands achieved its goal of having a fully low-floor bus fleet by July 2010.

Related Concepts:

  • What was the company's goal regarding low-floor buses by March 2010?: National Express West Midlands aimed to have its entire fleet composed of low-floor buses by March 2010. This goal was achieved in July of that year with the withdrawal of the final MCW Metrobuses from public service.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.

The premium "Platinum" brand of buses was launched by National Express West Midlands in 2015.

Answer: True

The premium "Platinum" brand of buses was launched by National Express West Midlands in 2015.

Related Concepts:

  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.
  • How has the Platinum brand been expanded geographically within the West Midlands?: The Platinum brand was expanded into the Black Country in 2016 and further into areas like Harborne in December 2017. Additional deliveries in 2018 saw some buses allocated to National Express Coventry for its Platinum services, while West Midlands buses served routes connecting Stourbridge, Druids Heath, and Chelmsley Wood to Birmingham.
  • What type of bus is depicted in the main infobox image, and where was it photographed?: The main infobox image shows a BYD Alexander Dennis Enviro400EV bus, which was photographed in Solihull in July 2024. This model is used by NXWM and is often part of their premium Platinum service.

Platinum range buses offer features like extra legroom, high-backed seats, and free Wi-Fi, but lack next-stop announcements.

Answer: False

Platinum range buses offer features like extra legroom, high-backed seats, and free Wi-Fi, and also include next-stop announcements on supported services.

Related Concepts:

  • What premium features distinguish the Platinum range of buses?: The Platinum range offers passengers enhanced features such as extra legroom, high-backed seats, next-stop announcements on supported services, free Wi-Fi, and USB charging ports on select routes.
  • Why was free Wi-Fi removed from the Platinum fleet in January 2024?: Free Wi-Fi was removed from the Platinum fleet as of January 2024 because, despite the buses carrying an average of 600,000 passengers daily, only about 1% of them were using the provided Wi-Fi service.
  • What types of buses are typically used in the Platinum fleet?: The Platinum brand typically utilizes buses such as the Alexander Dennis Enviro400 MMCs, Alexander Dennis Enviro400EVs, and Wright StreetDeck Hydroliners. These buses are usually painted in a grey and red colour scheme, though some routes feature special liveries.

The Platinum brand was expanded into the Black Country in 2016 and into areas like Harborne in December 2017.

Answer: True

The Platinum brand was expanded into the Black Country in 2016 and into areas like Harborne in December 2017.

Related Concepts:

  • How has the Platinum brand been expanded geographically within the West Midlands?: The Platinum brand was expanded into the Black Country in 2016 and further into areas like Harborne in December 2017. Additional deliveries in 2018 saw some buses allocated to National Express Coventry for its Platinum services, while West Midlands buses served routes connecting Stourbridge, Druids Heath, and Chelmsley Wood to Birmingham.

As of April 2025, National Express West Midlands operates 170 electric buses.

Answer: False

As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, not 170.

Related Concepts:

  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.
  • How many buses does National Express West Midlands operate?: As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.

Free Wi-Fi was removed from the Platinum fleet in January 2024 due to its high usage by passengers.

Answer: False

Free Wi-Fi was removed from the Platinum fleet in January 2024 because less than 1% of passengers were using the service, not due to high usage.

Related Concepts:

  • Why was free Wi-Fi removed from the Platinum fleet in January 2024?: Free Wi-Fi was removed from the Platinum fleet as of January 2024 because, despite the buses carrying an average of 600,000 passengers daily, only about 1% of them were using the provided Wi-Fi service.
  • What premium features distinguish the Platinum range of buses?: The Platinum range offers passengers enhanced features such as extra legroom, high-backed seats, next-stop announcements on supported services, free Wi-Fi, and USB charging ports on select routes.

As of June 2024, National Express West Midlands operates from nine garages across the region.

Answer: False

As of June 2024, National Express West Midlands operates from eight garages, not nine.

Related Concepts:

  • As of June 2024, how many garages does NXWM operate, and what are their locations?: As of June 2024, National Express West Midlands operates from eight garages located in Acocks Green, Birmingham Central (Digbeth), Perry Barr, Yardley Wood, Pensnett, Walsall, West Bromwich, and Wolverhampton.
  • How many buses does National Express West Midlands operate?: As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.
  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.

The new Perry Barr garage, opened in December 2022, includes infrastructure for charging electric buses and a bus driving simulator.

Answer: True

The new Perry Barr garage, opened in December 2022, includes infrastructure for charging electric buses and a bus driving simulator.

Related Concepts:

  • What are the key features of the new Perry Barr garage?: The new Perry Barr garage, which opened in December 2022, is designed to house infrastructure for charging electric buses and includes a bus driving simulator. It also features 150 solar panels, environmentally-friendly heating systems, and water recycling for its bus washes.

The Bordesley Green garage closed in 2022 because its land was sold for redevelopment, leading the head office to relocate to Coventry.

Answer: False

The Bordesley Green garage closed in 2022 due to land sale for redevelopment, but the head office relocated to Digbeth, Birmingham, not Coventry.

Related Concepts:

  • What led to the closure of the Bordesley Green garage and the relocation of the head office?: The Bordesley Green garage closed in 2022 due to the sale of its land for redevelopment. Consequently, the head office relocated to the National Express Group headquarters in Digbeth.

The Walsall bus garage was sold to the West Midlands Combined Authority in preparation for bus franchising and the introduction of hydrogen buses.

Answer: True

The Walsall bus garage was sold to the West Midlands Combined Authority in preparation for bus franchising and the introduction of hydrogen buses.

Related Concepts:

  • Which garage was sold to the West Midlands Combined Authority in preparation for bus franchising?: The Walsall bus garage was sold to the West Midlands Combined Authority ahead of the introduction of bus franchising and further hydrogen buses on the NXWM network.

Travel West Midlands aimed to be the first UK operator of a double-decker low-floor bus with the delivery of Optare Spectra bodied DAF DB250LFs in October 1997.

Answer: True

Travel West Midlands aimed to be the first UK operator of a double-decker low-floor bus with the delivery of Optare Spectra bodied DAF DB250LFs in October 1997, though another operator achieved this first.

Related Concepts:

  • What was the significance of the Optare Spectra bodied DAF DB250LFs for Travel West Midlands in 1997-1998?: Travel West Midlands aimed to be the first bus operator in the UK to operate a double-decker low-floor bus in service with the delivery of Optare Spectra bodied DAF DB250LFs in October 1997. However, another operator, Abus of Bristol, managed to bring their similar bus into service first.

The MCW Metrobus was purchased in 1988 and remained a key part of the fleet until its withdrawal in July 2010.

Answer: True

The MCW Metrobus was purchased in 1988 and remained a key part of the fleet until its withdrawal in July 2010, coinciding with the achievement of a fully low-floor fleet.

Related Concepts:

  • What role did the MCW Metrobus play in the company's fleet during the late 1980s and early 1990s?: The MCW Metrobus was a significant part of the West Midlands Travel fleet, with 150 new double-decker buses of this model purchased in 1988 as part of a rebranding effort. These buses were eventually withdrawn from public service by July 2010 as the company transitioned to a fully low-floor fleet.

Alternatively fuelled buses, specifically CNG powered Volvo B10Ls, were first introduced to the fleet in 1997.

Answer: True

Alternatively fuelled buses, specifically CNG powered Volvo B10Ls, were first introduced to the fleet in 1997.

Related Concepts:

  • When were alternatively fuelled buses first introduced to the fleet, and what type were they?: Alternatively fuelled buses were first introduced to the Travel West Midlands fleet in 1997. These were 14 Alexander Ultra bodied Volvo B10Ls powered by compressed natural gas (CNG).

NXWM previously operated five travel shops, including one at Birmingham New Street station.

Answer: False

NXWM previously operated five travel shops, but none were located at Birmingham New Street station; locations included Dudley, Coventry Pool Meadow, West Bromwich, Birmingham Corporation Street, and Walsall.

Related Concepts:

  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.
  • Why did National Express West Midlands close its travel shops in October 2021?: National Express West Midlands closed all its travel shops in October 2021 because customer preference had shifted towards online ticket purchases, and fewer people were visiting the physical shops.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.

National Express West Midlands closed its travel shops in October 2021 due to a significant increase in footfall.

Answer: False

National Express West Midlands closed its travel shops in October 2021 due to a shift in customer preference towards online purchasing and a decrease in footfall, not an increase.

Related Concepts:

  • Why did National Express West Midlands close its travel shops in October 2021?: National Express West Midlands closed all its travel shops in October 2021 because customer preference had shifted towards online ticket purchases, and fewer people were visiting the physical shops.
  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.

The BYD Alexander Dennis Enviro400EV bus, photographed in Solihull in July 2024, is often part of NXWM's premium Platinum service.

Answer: True

The BYD Alexander Dennis Enviro400EV bus, photographed in Solihull in July 2024, is often part of NXWM's premium Platinum service.

Related Concepts:

  • What type of bus is depicted in the main infobox image, and where was it photographed?: The main infobox image shows a BYD Alexander Dennis Enviro400EV bus, which was photographed in Solihull in July 2024. This model is used by NXWM and is often part of their premium Platinum service.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.

Where is the headquarters of National Express West Midlands located?

Answer: Digbeth, Birmingham

The headquarters of National Express West Midlands is located in Digbeth, Birmingham.

Related Concepts:

  • Where is the headquarters of National Express West Midlands located?: The headquarters of National Express West Midlands is located in Digbeth, Birmingham, England.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.

Approximately how many buses does National Express West Midlands operate as of June 2024?

Answer: Over 1,600

As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.

Related Concepts:

  • How many buses does National Express West Midlands operate?: As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.
  • As of June 2024, how many garages does NXWM operate, and what are their locations?: As of June 2024, National Express West Midlands operates from eight garages located in Acocks Green, Birmingham Central (Digbeth), Perry Barr, Yardley Wood, Pensnett, Walsall, West Bromwich, and Wolverhampton.

What issue was identified by the Vehicle Inspectorate regarding West Midlands Travel's fleet in November 1992?

Answer: A significant number of vehicles were poorly maintained, with issues like faulty brakes.

In November 1992, the Vehicle Inspectorate identified significant maintenance issues, including faulty brakes, in a number of West Midlands Travel's fleet vehicles.

Related Concepts:

  • What significant maintenance issues were found in WMT's fleet in 1992?: In November 1992, the Vehicle Inspectorate found that 108 of West Midlands Travel's fleet vehicles were poorly maintained. Issues included faulty brakes, broken lights, damaged passenger seating, and oil leaks, leading to 66 vehicles being immediately prohibited from service and 42 marked for repair.
  • How did deregulation affect passenger numbers and WMT's network by 1989?: By 1989, deregulation led to a 10% drop in passenger numbers for West Midlands Travel, compared to the previous year. This decline resulted in fare increases and cutbacks to its bus network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.

What significant fleet transition was completed by National Express West Midlands in July 2010?

Answer: The withdrawal of the last MCW Metrobuses, achieving a fully low-floor fleet.

In July 2010, National Express West Midlands completed the transition to a fully low-floor bus fleet with the withdrawal of the last MCW Metrobuses.

Related Concepts:

  • What was the company's goal regarding low-floor buses by March 2010?: National Express West Midlands aimed to have its entire fleet composed of low-floor buses by March 2010. This goal was achieved in July of that year with the withdrawal of the final MCW Metrobuses from public service.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.
  • When was National Express West Midlands founded?: National Express West Midlands was founded in August 1986. This occurred as part of the restructuring of bus operations prior to the deregulation of bus services in Great Britain.

Which premium feature is mentioned as being part of the Platinum range of buses?

Answer: USB charging ports

The Platinum range of buses offers premium features, including USB charging ports on select routes.

Related Concepts:

  • What premium features distinguish the Platinum range of buses?: The Platinum range offers passengers enhanced features such as extra legroom, high-backed seats, next-stop announcements on supported services, free Wi-Fi, and USB charging ports on select routes.

Why was free Wi-Fi removed from the Platinum fleet in January 2024?

Answer: Less than 1% of passengers were using the Wi-Fi service.

Free Wi-Fi was removed from the Platinum fleet in January 2024 because usage was very low, with less than 1% of passengers utilizing the service.

Related Concepts:

  • Why was free Wi-Fi removed from the Platinum fleet in January 2024?: Free Wi-Fi was removed from the Platinum fleet as of January 2024 because, despite the buses carrying an average of 600,000 passengers daily, only about 1% of them were using the provided Wi-Fi service.

Which of the following is a key feature of the new Perry Barr garage opened in December 2022?

Answer: It includes infrastructure for charging electric buses.

The new Perry Barr garage, opened in December 2022, features infrastructure for charging electric buses, alongside other modern amenities.

Related Concepts:

  • What are the key features of the new Perry Barr garage?: The new Perry Barr garage, which opened in December 2022, is designed to house infrastructure for charging electric buses and includes a bus driving simulator. It also features 150 solar panels, environmentally-friendly heating systems, and water recycling for its bus washes.

Where did the head office of National Express West Midlands relocate after the Bordesley Green garage closure in 2022?

Answer: Digbeth, Birmingham

Following the closure of the Bordesley Green garage in 2022, the head office relocated to the National Express Group headquarters in Digbeth, Birmingham.

Related Concepts:

  • Where is the headquarters of National Express West Midlands located?: The headquarters of National Express West Midlands is located in Digbeth, Birmingham, England.
  • What led to the closure of the Bordesley Green garage and the relocation of the head office?: The Bordesley Green garage closed in 2022 due to the sale of its land for redevelopment. Consequently, the head office relocated to the National Express Group headquarters in Digbeth.
  • As of June 2024, how many garages does NXWM operate, and what are their locations?: As of June 2024, National Express West Midlands operates from eight garages located in Acocks Green, Birmingham Central (Digbeth), Perry Barr, Yardley Wood, Pensnett, Walsall, West Bromwich, and Wolverhampton.

What was the significance of the Optare Spectra bodied DAF DB250LFs delivered in October 1997?

Answer: They were intended to be the first UK double-decker low-floor bus in service.

The Optare Spectra bodied DAF DB250LFs delivered in October 1997 were significant as Travel West Midlands aimed for them to be the first UK double-decker low-floor bus in service.

Related Concepts:

  • What was the significance of the Optare Spectra bodied DAF DB250LFs for Travel West Midlands in 1997-1998?: Travel West Midlands aimed to be the first bus operator in the UK to operate a double-decker low-floor bus in service with the delivery of Optare Spectra bodied DAF DB250LFs in October 1997. However, another operator, Abus of Bristol, managed to bring their similar bus into service first.

What type of alternatively fuelled buses were first introduced to the fleet in 1997?

Answer: Compressed Natural Gas (CNG) buses

Alternatively fuelled buses, specifically Compressed Natural Gas (CNG) powered Volvo B10Ls, were first introduced to the fleet in 1997.

Related Concepts:

  • When were alternatively fuelled buses first introduced to the fleet, and what type were they?: Alternatively fuelled buses were first introduced to the Travel West Midlands fleet in 1997. These were 14 Alexander Ultra bodied Volvo B10Ls powered by compressed natural gas (CNG).

Why did NXWM close its travel shops in October 2021?

Answer: All of the above.

NXWM closed its travel shops in October 2021 due to a significant shift in customer preference towards online purchasing and reduced footfall, which also implies a reduction in operational costs and the need for digital alternatives like automated ticket machines.

Related Concepts:

  • Why did National Express West Midlands close its travel shops in October 2021?: National Express West Midlands closed all its travel shops in October 2021 because customer preference had shifted towards online ticket purchases, and fewer people were visiting the physical shops.
  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.

Which of the following was NOT a feature offered on the Platinum range of buses?

Answer: On-board catering

Features offered on the Platinum range of buses include extra legroom, free Wi-Fi, and next-stop announcements; on-board catering is not mentioned as a feature.

Related Concepts:

  • What premium features distinguish the Platinum range of buses?: The Platinum range offers passengers enhanced features such as extra legroom, high-backed seats, next-stop announcements on supported services, free Wi-Fi, and USB charging ports on select routes.

What type of bus is the BYD Alexander Dennis Enviro400EV mentioned in the source?

Answer: A zero-emission electric double-decker

The BYD Alexander Dennis Enviro400EV is a zero-emission electric double-decker bus model used by NXWM.

Related Concepts:

  • What type of bus is depicted in the main infobox image, and where was it photographed?: The main infobox image shows a BYD Alexander Dennis Enviro400EV bus, which was photographed in Solihull in July 2024. This model is used by NXWM and is often part of their premium Platinum service.

What was the primary reason cited for the closure of NXWM's travel shops in October 2021?

Answer: All of the above.

The primary reasons cited for the closure of NXWM's travel shops in October 2021 included a shift in customer preference towards online purchasing, the replacement of services with digital platforms, and a reduction in operational costs.

Related Concepts:

  • Why did National Express West Midlands close its travel shops in October 2021?: National Express West Midlands closed all its travel shops in October 2021 because customer preference had shifted towards online ticket purchases, and fewer people were visiting the physical shops.
  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.

What goal did National Express West Midlands achieve in July 2010 concerning its fleet?

Answer: Achieving a fully low-floor bus fleet.

In July 2010, National Express West Midlands achieved its goal of operating a fully low-floor bus fleet.

Related Concepts:

  • What was the company's goal regarding low-floor buses by March 2010?: National Express West Midlands aimed to have its entire fleet composed of low-floor buses by March 2010. This goal was achieved in July of that year with the withdrawal of the final MCW Metrobuses from public service.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.
  • How many buses does National Express West Midlands operate?: As of June 2024, National Express West Midlands operates a fleet of over 1,600 buses and coaches.

Which bus garage was sold to the West Midlands Combined Authority in preparation for bus franchising?

Answer: Walsall

The Walsall bus garage was sold to the West Midlands Combined Authority in preparation for bus franchising and the introduction of hydrogen buses.

Related Concepts:

  • Which garage was sold to the West Midlands Combined Authority in preparation for bus franchising?: The Walsall bus garage was sold to the West Midlands Combined Authority ahead of the introduction of bus franchising and further hydrogen buses on the NXWM network.
  • How was West Midlands Travel (WMT) formed, and from which entity?: West Midlands Travel (WMT) was formed in August 1986 from the bus operations of the West Midlands Passenger Transport Executive (PTE). This formation happened just before the deregulation of bus services in Great Britain.

Which of the following bus models is mentioned as being part of the Platinum fleet?

Answer: Alexander Dennis Enviro400 MMCs

The Alexander Dennis Enviro400 MMCs are among the bus models typically utilized in the Platinum fleet.

Related Concepts:

  • What types of buses are typically used in the Platinum fleet?: The Platinum brand typically utilizes buses such as the Alexander Dennis Enviro400 MMCs, Alexander Dennis Enviro400EVs, and Wright StreetDeck Hydroliners. These buses are usually painted in a grey and red colour scheme, though some routes feature special liveries.
  • How has the Platinum brand been expanded geographically within the West Midlands?: The Platinum brand was expanded into the Black Country in 2016 and further into areas like Harborne in December 2017. Additional deliveries in 2018 saw some buses allocated to National Express Coventry for its Platinum services, while West Midlands buses served routes connecting Stourbridge, Druids Heath, and Chelmsley Wood to Birmingham.
  • What premium features distinguish the Platinum range of buses?: The Platinum range offers passengers enhanced features such as extra legroom, high-backed seats, next-stop announcements on supported services, free Wi-Fi, and USB charging ports on select routes.

Which of the following was a service previously offered by NXWM's travel shops?

Answer: Selling National Express coach tickets.

Previously, NXWM's travel shops offered services such as selling National Express coach tickets, alongside Travelcards and customer information.

Related Concepts:

  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.

What was the approximate number of vehicles prohibited from service due to maintenance issues found in November 1992?

Answer: 66

In November 1992, approximately 66 vehicles were prohibited from service due to maintenance issues found by the Vehicle Inspectorate.

Related Concepts:

  • What significant maintenance issues were found in WMT's fleet in 1992?: In November 1992, the Vehicle Inspectorate found that 108 of West Midlands Travel's fleet vehicles were poorly maintained. Issues included faulty brakes, broken lights, damaged passenger seating, and oil leaks, leading to 66 vehicles being immediately prohibited from service and 42 marked for repair.

Strategic Services and Future Initiatives

The Sprint cross-city bus rapid transit service was first announced in July 2014.

Answer: True

The Sprint cross-city bus rapid transit service was first announced in July 2014.

Related Concepts:

  • When was the Sprint cross-city bus rapid transit service first announced?: The Sprint cross-city bus rapid transit service was first announced in July 2014.

The initial vision for the Sprint service was a route linking Birmingham city centre and Walsall via Hagley Road.

Answer: False

The initial vision for the Sprint service was a route linking Birmingham city centre and Quinton via Hagley Road, described as 'Metro's Little Sister'.

Related Concepts:

  • What was the initial vision for the Sprint service in relation to the Metro?: The initial vision for the Sprint service was for a single route linking Birmingham city centre and Quinton via Hagley Road. It was intended to connect with the Midland Metro's Line One extension, being described as 'Metro's Little Sister'.
  • How did the 2022 Commonwealth Games influence the expansion plans for the Sprint network?: Following Birmingham being awarded the 2022 Commonwealth Games in 2016, it was announced that the Sprint network would expand with three additional cross-city bus routes. These routes were planned to link Solihull, Sutton Coldfield, and Walsall with Birmingham City Centre.
  • What infrastructure changes were completed as part of Phase 1 of the Sprint network?: Phase 1 of the Sprint network, completed in May 2022, involved the introduction of bus lanes and priority junctions on commuter corridors along the A34 and A45 roads.

The 2022 Commonwealth Games influenced plans to expand the Sprint network with routes to Solihull, Sutton Coldfield, and Walsall.

Answer: True

The 2022 Commonwealth Games influenced plans to expand the Sprint network with routes to Solihull, Sutton Coldfield, and Walsall.

Related Concepts:

  • How did the 2022 Commonwealth Games influence the expansion plans for the Sprint network?: Following Birmingham being awarded the 2022 Commonwealth Games in 2016, it was announced that the Sprint network would expand with three additional cross-city bus routes. These routes were planned to link Solihull, Sutton Coldfield, and Walsall with Birmingham City Centre.
  • What infrastructure changes were completed as part of Phase 1 of the Sprint network?: Phase 1 of the Sprint network, completed in May 2022, involved the introduction of bus lanes and priority junctions on commuter corridors along the A34 and A45 roads.

Phase 1 of the Sprint network, completed in May 2022, involved the introduction of bus lanes and priority junctions on the A34 and A45 roads.

Answer: True

Phase 1 of the Sprint network, completed in May 2022, involved the introduction of bus lanes and priority junctions on the A34 and A45 roads.

Related Concepts:

  • What infrastructure changes were completed as part of Phase 1 of the Sprint network?: Phase 1 of the Sprint network, completed in May 2022, involved the introduction of bus lanes and priority junctions on commuter corridors along the A34 and A45 roads.
  • What was the initial vision for the Sprint service in relation to the Metro?: The initial vision for the Sprint service was for a single route linking Birmingham city centre and Quinton via Hagley Road. It was intended to connect with the Midland Metro's Line One extension, being described as 'Metro's Little Sister'.
  • How did the 2022 Commonwealth Games influence the expansion plans for the Sprint network?: Following Birmingham being awarded the 2022 Commonwealth Games in 2016, it was announced that the Sprint network would expand with three additional cross-city bus routes. These routes were planned to link Solihull, Sutton Coldfield, and Walsall with Birmingham City Centre.

National Express aims to operate a completely zero-emission bus fleet by 2035.

Answer: False

National Express aims to operate a completely zero-emission bus fleet by 2030, not 2035.

Related Concepts:

  • What is National Express's commitment regarding zero-emission bus fleets by 2030?: National Express announced its commitment to operating a completely zero-emission bus fleet by 2030. This pledge includes not purchasing any further diesel-powered buses and exclusively acquiring zero-emission vehicles for its West Midlands, Coventry, and Dundee operations from 2020 onwards.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.

By 2024, 124 hydrogen buses are planned for the NXWM fleet, aiming to give Birmingham the largest hydrogen bus fleet in Europe.

Answer: True

By 2024, 124 hydrogen buses are planned for the NXWM fleet, aiming to give Birmingham the largest hydrogen bus fleet in Europe.

Related Concepts:

  • How many hydrogen buses are planned for the NXWM fleet by 2024, and what is Birmingham's aim?: A total of 124 hydrogen buses are set to enter the NXWM fleet by 2024, which is intended to give Birmingham the largest hydrogen bus fleet in Europe.
  • Which garage was sold to the West Midlands Combined Authority in preparation for bus franchising?: The Walsall bus garage was sold to the West Midlands Combined Authority ahead of the introduction of bus franchising and further hydrogen buses on the NXWM network.

The 'Health Bus' is a Mobico Group initiative that provides health checks exclusively to National Express West Midlands employees.

Answer: False

The 'Health Bus' is a Mobico Group initiative that provides health checks and support to employees across the entire group, not exclusively to NXWM employees.

Related Concepts:

  • What is the function of the Mobico Group's 'Health Bus'?: The 'Health Bus' is an employee benefit scheme managed by National Express West Midlands for the entire Mobico Group. It travels across the group's bus operations to provide health checks and support to employees.
  • What health checks are provided by the Health Bus to employees?: The Health Bus provides employees with physical health checks, including assessments of their body mass index, body fat percentage, blood pressure, cholesterol levels, and blood glucose levels. It is operated by a health coach and a health coordinator.
  • Who is the parent company of National Express West Midlands?: The parent company of National Express West Midlands is Mobico Group, which was previously known as the National Express Group.

The Health Bus offers physical health checks including BMI, blood pressure, and cholesterol assessments.

Answer: True

The Health Bus offers physical health checks including BMI, blood pressure, and cholesterol assessments.

Related Concepts:

  • What health checks are provided by the Health Bus to employees?: The Health Bus provides employees with physical health checks, including assessments of their body mass index, body fat percentage, blood pressure, cholesterol levels, and blood glucose levels. It is operated by a health coach and a health coordinator.

What was the initial vision for the Sprint service, described as 'Metro's Little Sister'?

Answer: A bus rapid transit service connecting Birmingham city centre and Quinton via Hagley Road.

The initial vision for the Sprint service, described as 'Metro's Little Sister,' was a bus rapid transit route connecting Birmingham city centre and Quinton via Hagley Road.

Related Concepts:

  • What was the initial vision for the Sprint service in relation to the Metro?: The initial vision for the Sprint service was for a single route linking Birmingham city centre and Quinton via Hagley Road. It was intended to connect with the Midland Metro's Line One extension, being described as 'Metro's Little Sister'.

What is National Express's commitment regarding its bus fleet by the year 2030?

Answer: To operate a completely zero-emission bus fleet.

National Express has committed to operating a completely zero-emission bus fleet by 2030.

Related Concepts:

  • What is National Express's commitment regarding zero-emission bus fleets by 2030?: National Express announced its commitment to operating a completely zero-emission bus fleet by 2030. This pledge includes not purchasing any further diesel-powered buses and exclusively acquiring zero-emission vehicles for its West Midlands, Coventry, and Dundee operations from 2020 onwards.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.

What is the purpose of the Mobico Group's 'Health Bus'?

Answer: To offer health checks and support to employees across the group.

The 'Health Bus' operated by Mobico Group serves the purpose of offering health checks and support to employees across the entire group.

Related Concepts:

  • What is the function of the Mobico Group's 'Health Bus'?: The 'Health Bus' is an employee benefit scheme managed by National Express West Midlands for the entire Mobico Group. It travels across the group's bus operations to provide health checks and support to employees.

What commitment has National Express made regarding diesel buses from 2020 onwards for its West Midlands operations?

Answer: To exclusively acquire zero-emission vehicles.

From 2020 onwards, National Express committed to exclusively acquiring zero-emission vehicles for its West Midlands operations, ceasing purchases of diesel buses.

Related Concepts:

  • What is National Express's commitment regarding zero-emission bus fleets by 2030?: National Express announced its commitment to operating a completely zero-emission bus fleet by 2030. This pledge includes not purchasing any further diesel-powered buses and exclusively acquiring zero-emission vehicles for its West Midlands, Coventry, and Dundee operations from 2020 onwards.
  • What is the total number of electric buses in operation as of April 2025?: As of April 2025, National Express West Midlands has a total of 329 electric buses in operation, following the addition of 170 new Alexander Dennis Enviro400 double-decker zero-emission buses.
  • When was the Platinum brand launched by National Express West Midlands?: National Express West Midlands launched its premium "Platinum" brand of buses in 2015.

What health assessments are provided by the 'Health Bus' operated by Mobico Group?

Answer: Physical health checks like BMI, blood pressure, and cholesterol.

The Health Bus provides employees with physical health checks, including assessments of BMI, blood pressure, and cholesterol levels.

Related Concepts:

  • What is the function of the Mobico Group's 'Health Bus'?: The 'Health Bus' is an employee benefit scheme managed by National Express West Midlands for the entire Mobico Group. It travels across the group's bus operations to provide health checks and support to employees.
  • What health checks are provided by the Health Bus to employees?: The Health Bus provides employees with physical health checks, including assessments of their body mass index, body fat percentage, blood pressure, cholesterol levels, and blood glucose levels. It is operated by a health coach and a health coordinator.

What is the stated goal for Birmingham regarding its hydrogen bus fleet by 2024?

Answer: To have the largest hydrogen bus fleet in Europe.

By 2024, Birmingham aims to possess the largest hydrogen bus fleet in Europe, with 124 hydrogen buses planned for the NXWM fleet.

Related Concepts:

  • How many hydrogen buses are planned for the NXWM fleet by 2024, and what is Birmingham's aim?: A total of 124 hydrogen buses are set to enter the NXWM fleet by 2024, which is intended to give Birmingham the largest hydrogen bus fleet in Europe.

Ownership and Governance

National Express West Midlands (NXWM) is a subsidiary of the Mobico Group, formerly known as National Express Group.

Answer: True

National Express West Midlands (NXWM) operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group. The Health Bus initiative is managed by NXWM for the entire Mobico Group.

Related Concepts:

  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • Who is the parent company of National Express West Midlands?: The parent company of National Express West Midlands is Mobico Group, which was previously known as the National Express Group.
  • What is the function of the Mobico Group's 'Health Bus'?: The 'Health Bus' is an employee benefit scheme managed by National Express West Midlands for the entire Mobico Group. It travels across the group's bus operations to provide health checks and support to employees.

Alex Jensen is the current Chief Executive of National Express West Midlands.

Answer: True

Alex Jensen is identified as the current Chief Executive of National Express West Midlands.

Related Concepts:

  • Who is the current Chief Executive of National Express West Midlands?: The current Chief Executive of National Express West Midlands is Alex Jensen.

What is the primary function of National Express West Midlands (NXWM)?

Answer: Providing bus services within the West Midlands region of England.

National Express West Midlands (NXWM) is primarily responsible for providing bus services within the West Midlands region of England.

Related Concepts:

  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • How many travel shops did NXWM previously operate, and what services did they offer?: NXWM previously operated five travel shops located in Dudley, Coventry Pool Meadow bus station, West Bromwich bus station, Birmingham Corporation Street, and Walsall bus station. These shops sold Travelcards and National Express coach tickets, and provided customer information and route planning assistance.
  • What is the primary service area for National Express West Midlands?: National Express West Midlands operates services primarily within the West Midlands region of England, specifically covering areas like Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, and Solihull.

Who is the parent company of National Express West Midlands?

Answer: Mobico Group

The parent company of National Express West Midlands is Mobico Group, formerly known as National Express Group.

Related Concepts:

  • Who is the parent company of National Express West Midlands?: The parent company of National Express West Midlands is Mobico Group, which was previously known as the National Express Group.
  • What is National Express West Midlands (NXWM)?: National Express West Midlands (NXWM) is a bus operator that provides services in the West Midlands region of England. It operates as a subsidiary of Mobico Group, which was formerly known as the National Express Group.
  • Where is the headquarters of National Express West Midlands located?: The headquarters of National Express West Midlands is located in Digbeth, Birmingham, England.

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